Tampa General Hospital Selects CareTech Solutions Service Desk to Support Its Epic Implementation

TROY, Mich. July 26, 2011 Tampa, Fla. hospital help desk

Elizabeth Lindsay-Wood

Features of the CareTech Solutions Service Desk include:

• Trained and certified support analysts based in the U.S.
• Scalable operation (500 to 20,000 calls per hospital per month)
• Knowledge management
• Comprehensive implementation
• Proactive infrastructure and applications monitoring
• Performance metrics tracking and reporting
• Trend analysis to understand problems and reduce call volumes
• Physician-only hot line

About Tampa General Hospital

Florida University of South Florida

About CareTech Solutions

CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

www.caretech.com

SOURCE CareTech Solutions