Shifting Global Business Environment Reshuffles the Deck for Global Offshoring Destinations: A.T. Kearney Study
CHICAGO Feb. 2, 2011
India China Malaysia United Kingdom Mexico United Arab Emirates
The Global Services Location Index analyzes and ranks the top 50 countries worldwide for locating outsourcing activities, including IT services and support, contact centers and back-office support. Each country’s score is composed of a weighted combination of relative scores on 39 measurements, which are grouped into three categories: financial attractiveness, people and skills availability and business environment.
In addition to economic changes, the nature of outsourcing itself is in transition. The old model involving multi-year contracts, custom code, and on-site systems integration workers is beginning to give way to a new model in which outsourcers provide standardized software solutions on a per-use basis. The past two years have seen a number of outsourcers building and/or acquiring the capabilities required to survive this shift, in the opening salvo of a coming revolution in outsourcing.
Erik Peterson A.T. Kearney
Johan Gott
Highlights from this year’s Index include:
- Asia India China Malaysia Indonesia Thailand Vietnam the Philippines India Vietnam
- Middle East North Africa Europe Egypt Egypt United Arab Emirates
- Estonia Latvia Lithuania
- the United States Canada
- Latin America Mexico Chile Brazil
Paul A. Laudicina A.T. Kearney
A.T. Kearney
A.T. Kearney A.T. Kearney www.atkearney.com .
|
Global Services Location Index 2011 (number in parenthesis indicates ranking in 2009 Index)
|
||
|
1. India (position in 2009 GSLI: 1) 2. China (2) 3. Malaysia (3) 4. Egypt (6 ) 5. Indonesia (5) 6. Mexico (11) 7. Thailand (4) 8. Vietnam (10) 9. Philippines (7) 10. Chile (8) 11. Estonia (18) 12. Brazil (12) 13. Latvia (22) 14. Lithuania (21) 15. United Arab Emirates (29) 16. United Kingdom (31) 17. Bulgaria (13) 18. United States (14) 19. Costa Rica (23) 20. Russia (33) 21. Sri Lanka (16) 22. Jordan (9) 23. Tunisia (17) 24. Poland (38) 25. Romania (19)
|
26. Germany (34) 27. Ghana (15) 28. Pakistan (20) 29. Senegal (26) 30. Argentina ( 27) 31. Hungary (37) 32. Singapore (35) 33. Jamaica (24) 34. Panama (43) 35. Czech Republic (32) 36. Mauritius (25) 37. Morocco (30) 38. Ukraine (42) 39. Canada (28) 40. Slovakia (40) 41. Uruguay (36) 42. Spain (45) 43. Columbia (not on 2009 list) 44. France (41) 45. South Africa (39) 46. Australia (47) 47. Israel (49) 48. Turkey (44) 49. Ireland (48) 50. Portugal (50)
|
|
|
*Based on lower-cost locations in each country: San Antonio (U.S.), Belfast (UK), Leipzig (Germany) and Marseilles (France).
|
||
A.T. Kearney
Leave a comment
You must be logged in to post a comment.