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Reduce Help Desk Costs Using Password Management Software

(PRWEB) November 08, 2011

“Password reset requests make up 10% – 30% of help desk calls” – Gartner Group – Roberta J. Witty & Kris Brittain.

“In a nonautomated support model, password reset costs range from $51 (best case) to $147 (worst case) in labor alone” – Gartner Group – Roberta J. Witty & Kris Brittain.

“Password problems and resets generally constitute between 25% and 40% of total help desk incidents” – ForesterResearch, – Chip Gliedman with John Ragsdale, Jessica Harrington.

According to International Data Corporation (IDC): “The world’s mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people – more than a third of the world’s workforce – by 2013”. If the company uses password expiration policies, these workers generate a lot of helpdesk incidents because they are not logged onto desktops and are not changing their passwords in time. Using HarePoint Password Change helps to solve this problem everywhere and for any device. All that you need to do is to provide access to your SharePoint portal.

With HarePoint Password Change for SharePoint, you can add a web part which warns the user about password expiration and allows him/her to change his password in one click without help from the IT staff. The product makes it possible to change the user’s password in the Active Directory, local computer, etc., depending on the authentication method which is used on SharePoint.

It may seem that the product and the problems concerned are very primitive. But in fact HarePoint Password Change is a serious product which supports all types of authentications, supports password policies and works in a complex of domain forests to meet the requirements of enterprises of any size. For administrators, the product makes it possible to schedule multiple customizable notifications which will be sent by e-mail or SMS to be sure that all mobile or remote users will be informed in time. HarePoint Password Change also logs all password management activities and can send detailed or summary reports.

HarePoint Password Change is a good chance to significantly reduce help desk costs for organizations using SharePoint technologies. The product is designed for the SharePoint Server 2010, SharePoint Foundation 2010, Microsoft Office SharePoint Server 2007 and Microsoft Windows SharePoint Services 3.0. A smart installation wizard helps deploy the product at all farm configurations.

A fully functional trial version is available on the company web site at


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