ORLANDO, Fla. Feb. 28, 2011
North America Jim Southwell
DialPro Northwest has designed and supported telecommunication and enterprise messaging systems since 1988 for customers of all sizes and markets – local, national and international.
Dennis R. Tyler North America
In addition to its traditional call center platform, Infratel has plans for full social media integration in the year ahead that enables agents to recognize user trends and sentiments. This added layer of information will ultimately give agents the tools they need to circumvent problems and reward brand loyalty.
About DialPro Northwest
Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel’s goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.
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