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Ford Developers Turn Metro Detroit Into Europe to Test European Version of SYNC 911 Assist™

DEARBORN, Mich. March 1, 2011

  • The European version of Ford SYNC® will include a unique emergency assistance feature similar to the 911 Assist™ feature in the U.S., but that can communicate in appropriate languages to both driver and emergency operator based on geography coordinates

  • Dearborn, Mich. Europe Europe

  • Unique European execution of 911 Assist demonstrates flexibility of the SYNC platform as it launches globally

The flexibility of the Ford SYNC connectivity platform continues to demonstrate its technological prowess, allowing Ford engineers to use unique software solutions to develop the European version of the emergency assistance feature SYNC 911 Assist.  

While the features and benefits of 911 Assist and the European-market Emergency Assistance feature are nearly identical, the implementation of Emergency Assistance presented a series of challenges for Ford developers.  


France Ed Pleet

Both the latest versions of 911 Assist and Emergency Assistance use GPS coordinates generated by the vehicle’s onboard GPS receiver to determine the location of the vehicle before making a call to emergency services in the event of an accident.  


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Europe Detroit

Emergency Assistance will be the most advanced system of its type available, able to directly communicate with emergency services in double the number of European countries as any other automotive emergency call services.

Just like its North American counterpart, Emergency Assistance can provide vehicle drivers and passengers with a connection to local emergency services in the event of an accident. The service is a subscription-free, no-additional-cost feature that uses a customer’s existing mobile phone to make the direct connection to an emergency operator.

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SOURCE Ford Motor Company

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